iuck Privacy Policy
Find out exactly how your personal information is collected, stored, and protected on the iuck platform.
Introduction and Scope
iuck ("we", "our", "platform") places the highest importance on the privacy of your personal information. This privacy policy applies to the iuck.cam website and related services ("services"). By using our services, you consent to the terms described in this policy.
This policy has been prepared with Bangladeshi users in mind. We ensure that your information will only be used for the purposes stated in this policy. If you have any questions, please contact our support team.
What Information We Collect
Registration and Identity Information
When you create an account on iuck, we collect the following information:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Password (stored in encrypted form)
- National ID card or passport number (for KYC verification)
Financial and Transaction Information
To ensure secure transactions, we collect:
- bKash, Nagad, or Rocket mobile number (for deposits and withdrawals)
- Deposit and withdrawal history and amounts
- Bonus usage and wagering tracking
Technical and Usage Information
To improve your browsing experience, we automatically collect:
- IP address, browser type, and operating system
- Pages visited, session duration, and click tracking
- Cookie and local storage data
- Device fingerprint
Communication and Support Information
When you contact us via live chat or email, we may retain a record of that conversation. This is used for service quality improvement and dispute resolution.
How We Use Your Information
iuck uses collected information only for specific, legitimate, and transparent purposes. The main reasons for our use of information are detailed below:
Identity Verification and Security
To complete account registration, login verification, and the KYC (Know Your Customer) process. To prevent unauthorized access and fraud.
Financial Services Management
To process deposits and withdrawals via bKash, Nagad, and Rocket, distribute bonuses, and maintain transaction history.
Improving the Gaming Experience
To analyze your preferences and playing patterns in order to provide personalized game recommendations and improve the platform overall.
Responsible Gaming
To monitor your playing habits, identify potential issues, and provide responsible gaming tools.
Communication and Notifications
To send important account updates, security alerts, bonus offers, and promotional information.
Analytics and Development
To monitor platform performance, resolve technical issues, and continuously improve the user experience.
Cookie Policy
iuck uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help us improve the quality of our services.
Essential Cookies
These cookies are essential for the basic functionality of the platform. They are used to maintain login sessions, store security tokens, and remember your preferences.
Analytical Cookies
We use these cookies to understand how users use iuck. This includes pages visited, session duration, and error reports.
Cookie Controls
You can disable cookies from your browser settings. However, this may limit some functionality of the platform.
Information Sharing and Disclosure
iuck does not sell or rent your personal information to third parties. However, we may share information in certain circumstances:
Service Provider Partners
With payment processors (bKash, Nagad, Rocket), game software providers, and technical service providers who provide services on our behalf. These partners operate under strict confidentiality agreements.
Legal Obligations
We may share information with relevant authorities when required by court order, valid law enforcement requests, or to fulfill legal obligations.
Fraud Prevention
For anti-money laundering (AML) and fraud detection purposes, the minimum necessary information may be shared with industry-standard security partners.
With Your Consent
Beyond the cases mentioned above, we do not provide your information to any third party without your explicit consent.
Data Security Measures
iuck uses industry-leading security technology to protect your personal and financial information.
SSL Encryption
All data transmissions are secured with 256-bit SSL encryption, keeping your information completely safe.
Secure Data Storage
All sensitive information is stored in encrypted form on secure servers. Passwords are never stored in plain text.
Access Controls
Only authorized staff can access your information on a need-to-know basis, and all access is logged.
Regular Security Reviews
Our security measures are regularly reviewed and updated to ensure the highest level of protection at all times.
Data Retention and Deletion Policy
How long iuck retains your information depends on the type of service and legal requirements.
Active Accounts
While your account is active, we retain your profile, transaction history, and gaming data. This is necessary for providing services and meeting legal obligations.
Closed Accounts
Even after an account is closed, we are legally required to retain certain information for a defined period in accordance with financial regulatory and AML obligations.
Data Deletion Requests
Where not in conflict with legal obligations, you may request deletion of your personal information by emailing [email protected]. We will review your request and action it where possible.
Your Rights
As a user of iuck, you have the following rights over your personal information:
Right of Access
You may request to know what information we hold about you. We will provide that information within a reasonable timeframe.
Right to Rectification
If any of your information is incorrect, you may request a correction. This can be done directly from your profile settings or through our support team.
Right to Erasure
Where consistent with legal obligations, you may request that your data be deleted.
Right to Object to Processing
You may object to marketing communications or non-essential data processing, and we will comply.
Minor Protection
iuck's services are for users aged 21 and above only. We do not knowingly collect personal information from minors. We verify age at registration, and any account identified as belonging to a minor is closed immediately.
If you believe a minor has created an account on our platform, please notify us at [email protected].
Third-Party Links and Services
The iuck platform may have connections with payment providers (bKash, Nagad, Rocket) and game software providers (Pragmatic Play, Evolution Gaming, JILI, Spribe, PG Soft, etc.). These third-party services have their own privacy policies, which are outside our control.
We recommend that you read the privacy policies of these services before using them. iuck is not responsible for how third-party services use your information.
Changes to the Privacy Policy
iuck may update this privacy policy from time to time. We will notify you in a reasonable manner before changes take effect — for example, by sending a notice to your registered email or displaying a clear notice on the platform.
If you continue to use iuck after any changes, you will be considered to have agreed to the updated policy. We therefore recommend that you visit this page regularly.
The latest version of this policy will always be available at iuck.cam/privacy-policy.
Contact Us
If you have any questions, concerns, or complaints about this privacy policy, please contact us through the following: